Services

  • Managed IT

    Our Managed Services simplify things, so you can focus on the areas of your business that need you the most and we team up with your existing IT department to provide reliable, scalable, and specialized skills at all the times.
    As a trusted MSP, NilWire will address all your needs for managed IT solutions, adapting strategies and applying experience to provide you with reliable and personalized services. NilWire will ensure that you benefit from professionally managed IT services to enhance your security and upgrade your software, maintain the In-House Data Center and streamline Network Infrastructure.
    Focused Programs

    Focused Programs

    Our team provides specialized skill sets with our MSP service program offerings to best meet your IT needs.
    Simplified Licensing

    Simplified Licensing

    Our licensing expertise works with you to acquire and maintain appropriate licenses of products and services for your environment.
    Guided Deployment

    Guided Deployment

    We will work with your IT team by detailing a migration strategy and a deployment plan per project that methodology best suit for you.
    24-7 Support

    24-7 Support

    Our MSP service program offerings are fully managed, monitored, and automated, and remote IT to provide you with 24/7/365 days support.
    Personalized Service

    Personalized Service

    A dedicated technical account manager will be assigned to your account, which will help ensure consistency and familiarity with your business process and your IT environment.
    Reliable Security

    Reliable Security

    Our focused Managed Services program is built on a proven and standard methodology that helps our team deliver services based on the best practices with an emphasis on security.
    Remote Assists
    We, NilWire, empower our technicians to securely access the user machine remotely to resolve desktop issues. We have a tool and process in place that allow our tech support team to access the end-user machine to take full-screen sharing and remote control to resolve issues, which helps us speed up assistance and improve the SLA.

    Invite

    Our tech support can invite end users to join the session and that too without installing an agent on a peer computer by sharing a unique support key.

    Request

    End users can initiate a support request with just the click of a button on our self-service portal and connect directly to the tech support.

    Session

    Our Tech support is not just restricted to chat, but can easily launch a full-screen sharing session with request permission approval from the end user's computer.

    Managed Services

    Managed Services

    Managed IT Services
    Let us focus on your needs and use our expertise and experience to augment your current IT department.
    • Helpdesk
    • Remote IT
    • Onsite Support
    • Monitoring
    Cloud Strategies

    Cloud Strategies

    Clear Up the Cloud
    We will help you navigate through the cloud service options and recommend the best hybrid solution for your business needs.
    • Hosted Email
    • Hosted Infrastructure
    • Disaster Recovery
    • Hybrid Solutions
    Technical Projects

    Technical Projects

    Professional IT Services
    Our experienced experts will help you plan, design, and deploy new or upgraded technologies for your esteemed organization.
    • Security Operation
    • ERP Process
    • System Center Suite
    • Storage and Backups
    • Applications
    IT Strategies

    IT Strategies

    Technical Account Services
    As a Technical Account Manager (TCM), we will take a thoughtful strategic approach with a roadmap to achieve your goals through technology.
    • Technical Account
    • IT Outsourcing
    • Business Continuity
    • Risk Assessment

  • Security Services

    We believe secure IT is invisible, you shouldn’t have to think about how your systems are working and why but just know they’re working smoothly. Your business deserves security – online threats, zero-day vulnerabilities, or educating your users, Cyber-attacks and data integrity should be a key component. Every organization has “holes” in their IT protection. There are two elements – visibility and control – the key to maintaining your operational readiness for IT Security - visibility, being able to find, identify and see “into” all the endpoints (devices) on your corporate network in real-time, and control, assessing the situation and have staff, skills, and tools to react and respond.
    We, NilWire, can help you understand, remediate, and prevent potential security vulnerabilities from damaging your business and your reputation. Our Security team provides cutting-edge security solutions.
    IT Strategies

    Vulnerability
    Assessments

    Penetration
    Testing

    Network Design, device, and configuration audits

    Web, Spam,
    and Content Filtering

    Firewall Configuration
    and installation

    Antivirus assessments
    and deployments

    Policy and Procedure auditing

    Security Posture Assessments

    Data Protection
    Your data is at risk. How will you take your data backup? The complexity and sensitivity of your data these days means yesterday’s methods for backups just aren’t up to the challenge. Legal and regulatory burdens for data availability and accessibility putting pressure on your IT team to ensure your data archives are searchable and retrievable. Our Data Protection Services will help you reduce the risks and keep your business safe.
    Fully encrypted disk-based backup & archiving solutions
    Server replication & restoration
    Multi-site fail-over & high-availability storage
    Disaster Recovery & Business Continuity
    DR & BC plan audits and consulting
    Where we focused?

    Ongoing threat investigations and analysis, delivering recommended prevention and remediation steps.

    Identify risks to your infrastructure, based on threat intelligence mined from threat assessment.

    Reverse engineering to drive security content to protect from malware of any future compromises.

    How vulnerable are you?
    Really?
    Attacks can target – hardware, firmware, wearables, BYOD devices, and off-course, through APIs. Attacks can target employee systems, cloud services, or direct to employees, including malware, ransomware, and denial of service attacks. Attacks could be just simple human error creating IT Security “holes.”
    Security solutions are simple! However, these solutions require continuous monitoring. You have IT staff fixing IT infrastructure problems, end-user issues and working on internal projects. Your company, leaving vulnerable to IT security breaches without an “eyes-on” approach by skilled IT security professionals. There are some basic weaknesses.
    • Network endpoints
    • End-user desktop
    • Malware and virus attacks
    • Highly specialized attacks
    Antivirus Security

    Antivirus Security

    State-of-the-art tools designed to prevent, detect, and remove malicious software including Trojans, worms, and adware.

    Endpoint Security

    Endpoint Security

    Program your custom policies that require user-devices to comply with specific criteria before they are granted access to your networks.

  • Networking Services

    As markets grow, businesses need fast, flexible and hassle-free connectivity across all areas of their business. You need not just wired LAN with WAN link; you need an integrated Network solution.
    If all you need in your wired or wireless network is everything - reliability, scalability, BYOD capacity, security, and expert support - then all you need is integrated Networking Solutions. From performing a comprehensive network assessment to advising on network architecture and design, to delivering and implementing the right technology to get all the right components in place, we can be your single-source provider.
    Our networking solutions offer a range of connectivity options that can meet your growing demand. We help you manage your carrier environment seamlessly via a single window.
    SD-WAN
    Times have changed, and enterprises are using the cloud and subscribing to Software-as-a-Service (SaaS). As a result, the traditional WAN is no longer suitable, primarily because backhauling all traffic, including that destined for the cloud, from branch offices to head office introduces latency and impairs application performance. SD-WAN offers WAN simplification, lower costs, bandwidth efficiency and a seamless transition to the cloud with significant application performance, especially for critical applications, without sacrificing data security and confidentiality.
    We help you bring SD-WAN, the next-generation WAN connectivity solution to manage all of your network connectivity through a single user interface. SD-WAN allows a larger goal to connect users to applications in a cost-effective WAN topology. It is independent of the type of network - wireless, wired networks or public Internet - or, whether the applications are hosted in Data Centers or the Public cloud. It will also help corporate branches to route traffic to the Internet where a more expensive MPLS line is not needed.

    Network Monitoring

    Network operation is complex and real-time monitoring is essential. Continuous monitoring will be required for network nodes, server services, application pages and the end-user machine too. Most IT operations are invisible to the bare eye, you may be sitting in a server room, but you may still not know which services are up and stable or down and out, which performance metrics are running fine, and which workloads are being performed at optimal levels.

    Real-User Monitoring

    How does measuring and being aware of a real-time end-user experience impact your browser-based applications? Using browser Real-User Monitoring (RUM) follows their journey and optimizes their experience with a powerful end to end performance management that rapidly identifies application issues and relevant business transactions. We offer our solution to monitor network and application performance, and the performance of applications over the network system. Our network monitoring services are designed for on-premises, hybrid, and cloud infrastructure.
    • Remote Monitoring
      We combine an intelligent remote network monitoring system solution with a network operation center to provide a unique and well-managed service experience for our global customers.
    • Security Monitoring
      Remote network monitoring services help to monitor the Client Networks around the clock for any security breaches, disseminating them before they cause a problem and minimizing their effects.
    • Reduce Downtime
      We act proactively to maintain transparency and resolve issues seamlessly. To evaluate the system performance, we monitor the server and ensure that operational efficiency is achieved. Thus, downtime is reduced.
    • Real-time Reports
      We focus on end-to-end checks and control and provide real-time reporting with notifications and alerts. Our centralized remote network monitoring solution helps synchronize procedures.

    LAN & WAN

    We help design a broadband network, which provides a unified and agile network for voice, video and data. We do the provisioning of centralized management to control a heterogeneous network and create an intelligent and structured cabling backbone. We can help you create a hierarchical design model for campus wired LAN to break the enterprise into modular groups or layers.
    • Unified 2 tier campus LAN
    • Secured Wireless and BYOD
    • Dynamic Multipoint VPN

    Network Security

    We have a specialized security framework, designed to protect an organization at various layers such as Gateways, LAN, Endpoints, Applications and Databases. We do help you to integrate Next-Gen security like protection against APT and DDoS.
    • Next-Gen Perimeter Security
    • Distributed Denial-of-Service (DDoS)
    • Data Loss Prevention (DLP)
    • An Advanced Persistent Threat (APT)

    Identity & Access

    We have the expertise to provide identity and access management solutions, wherein our design solution enables the right individual to access the right resources at the right time for the right reasons. We achieve this with solutions ranging from privileged identity management (PIM), password access management (PAM), single sign-on, multi-factor authentication, etc.
    • PIM/PAM Management
    • Multifactor authentication
    • Single sign on
    • End Point Security Solutions
    .

    System integration

    As a System Integrator (SI), we have strategic partnerships with leading network providers assure you the best networking solutions. Our expertise provides strategic, logistical and technology advice to ensure that every detail is managed efficiently and profitably. We have the expertise and resources to leading the challenges of designing, integrating, and operating the networking in all kinds of environments. Once your network infrastructure is fully implemented, you can also count on us for network management, troubleshooting and assistance.

  • Facility Management Services

    Our Facility Management Services intend to help you to outsource tech support wholly and provide IT Infra services based on annual maintenance contract – Standard IT Infra Processes, Optimize IT Infrastructure, Maintain IT continuity, and Total Cost Ownership (TCO).
    Our Objective is to serve as extended IT support team with a consultative approach to focus on evaluating your IT Infra assets, inventory and IT hardware technology, as well as recommend the appropriate hardware solutions for your current and future needs.

    What we do?

    We provide you with an effective blend of people, process, and tools to ensure your IT Infra is always up and running. We offer our Facility Management Services based on Service Level Agreement (SLA) Model and Tech resources based on the service model. Our services involve a comprehensive or non-comprehensive, customize, tailor-made, and integrated suite of IT Infra Services to manage your hardware, software, network, vendors, first-level support for third party software within your distributed IT Infrastructure and computing environment as a single entity—all with single point-of accountability.

    Customize IT Infra Services
    Single Point of Accountability (SPA)
    Better and Smarter SOWs & SLAs
    IT Infra Process Standardization
    Single Point of Contact (SPOC)
    Monitoring & Remediation Practices
    Greater Control over IT Infrastructure
    On-site tech resources – Residence Engineer
    Wider Support Window – 24x7x365/9x6x5

    Facilities Management Services

    • AMC of Hardware Infrastructure.
    • On-call Service and Resident Engineer.
    • Workstations, Desktop and Laptops.
    • OS and Software Licenses.
    • Antivirus Software Solutions.
    • Email Configuration Management.
    • Network Infrastructure Management.
    • IT Security and Firewall Management.
    • Vendor and Asset Management.

    AMC - Annual Maintenance Contract

    We can offer IT Infra support and service contract based on either comprehensive or non-comprehensive agreement to keep your business' IT Infra systems and network up and running at the agreeable performance. The service contract includes regularly scheduled maintenance of all IT Infra systems and hardware at an agreed service level and cost.
    We provide responsive, seamless and quality support & services by working collaboratively with your IT management. Our Service Desk Support will be a single point of contact for internal or external end-users seeking hardware, or software technical assistance. Inquiries and requests are escalated and owned by the service desk.
    On-site/ On-Call support
    We offer On-Call and On-Site support for end-user desktops and peripherals including a wide range of hardware. We aim to provide you with the utmost possible level of customer service. When you call us, we assign you with an experienced technician who can provide you with an 'end-to-end' resolution to your user problems. Our field engineer will deploy and install new hardware or software; if required, while coordinating with vendors and ensure smooth working if your system environment. Rest assured clear Intentions keeps track of your support history so we can maintain continuity of care and transparency with you expect trust relations.
    • Daily backup of mission-critical data
    • Performing security checks
    • Maintenance of user accounts and permissions
    • Network operations and monitoring
    • Server performance monitoring

    Why us?

    Our Tech Support will Install, Repair, Change and Perform preventive and corrective maintenance of computer hardware and software. We will take care of all activities that would require on-site presence, serving also as the second level of escalation for the service desk. Our IT Infra Services ensure to maintain your IT Infra environment on 24x7 model with high availability and security in a healthy environment

  • Hardware Services

    IT hardware procurement
    A holistic IT hardware procurement strategy and provisioning of hardware triangulate ongoing planning, purchasing, and support overheads. Our work in the area of server procurement suggests, to maximize value, you must take a long-term approach to make hardware capital investments. Specifically, you need to consider the total lifetime cost of hardware – network, devices, servers, computers, printers, and peripherals, and extract consistent diminutions for large implementations. Our practice suggests you must be disciplined in deploying hardware solutions with truthful vendors and appropriate service level contract
    Reliable Recommendations
    Reliable Recommendations
    When you’re planning to invest in new hardware or software, you’re looking at spending a significant amount of money - you want to make sure the hardware you’re investing in is right for you; at the right cost for your budget. As a result, you need reliable recommendations to know what vendors offer the hardware and software procurement solutions you need.
    Our extensive expertise
    Our extensive expertise
    We stay up-to-date on upgraded and updated product technologies - by regularly conducting comprehensive exercises, researching new hardware products and their services, and overall, maintaining the necessary skills to acquire and implement appropriate hardware solutions.
    Our in-depth knowledge
    Our in-depth knowledge
    When it comes to technology, we know you cannot purchase just the newest hardware or software trends. You need to know you are investing in the right solutions, work for your needs; we make sure every solution will help you meet your objectives.

    Computer Repair – Sense of Procurement

    When you try to get the task done, there is nothing more frustrating than computer issues bring productivity to a complete halt! The fact is, your dependency on your computers - an integral part of your business, and when trouble occurs, you simply must resolve those issues as quickly as possible to get back to productive work. We offer computer repair and support services to resolve all issues and allow you to quickly resume your activities.
    • 1
      Setting up new computers
    • 2
      Checking for updates and security
    • 3
      Installing new software
    • 4
      Cleaning viruses and malware infections
    • 5
      Plus, much, much and more
    1 Our technical support can help you set up new computers, install applications, configure email and Internet access, and essentially, take care of all tasks you needed to get your new computers up and running.
    2 We can install the latest system updates, enable the appropriate security settings, remove any unnecessary programs and / or software and, overall, ensure the smooth operation of your equipment.
    3 Before installing new software, we will make sure your computer is capable to run the program, further, we will fully install and configure the program with the help of application vendors and assist you to understand how to leverage it.
    4 If you have or suspect that you are infected with a virus and / or malware, we remove any harmful infections and apply the appropriate security patches to prevent further infection.
    5 It all depends on your unique needs, if you have a technology issue, question, or concern – our team of technician can be addressed, we are always here to reach you out and help you with extended support.

    Why us?

    Our tech support can install, repair, change and modify, and perform preventive and corrective maintenance of computer hardware and software. We can take care of all activities requiring an on-site presence and can also serve as a second level of escalation for the ServiceDesk. Our IT Services maintain your IT environment on a 24x7 or 9x6 model with high availability and security in a healthy environment.